Customer Satisfaction Survey

Thanks for participating in this customer satisfaction survey. Your feedback is very important to us and will be used to improve our products and services so that we can provide the value you expect.

We would appreciate specific comments indicating where we can improve or reasons for any dissatisfaction you have with our products or services.

1. Customer Information ( * required )
Company:*
Name:*
Title:
Division or Group:
Address:
Telephone:
E-Mail:*
2. Product
How satisfied are you with:
-       +
1 2 3 4 5
Lead time for product deliveries
On-time delivery of products
Product quality
Product reliability
Ease of product installation and use
Product price
Product warranty
Comments
3. Service and Support
How satisfied are you with:
-       +
1 2 3 4 5
Accessibility of representatives
Timeliness of responses
Technical knowledge of representatives
On-site support when needed
Overall ease of doing business
Where could we most improve?
4. Additional Questions
What could we do to help make your business more successful?
What are the outstanding traits of your best suppliers?
What specific traits set CP&S apart from our competitors?
What unmet needs do you have that we could help you with?
Is your company interested in the following capabilities via the Internet?
Place orders
 Yes No
Request quotations for spare parts
 Yes No
Request quotations for repairs
 Yes No
Review purchase order status
 Yes No
Obtain field service support information
 Yes No
Access service bulletins and service letters
 Yes No
Please provide your company's web site address:

Thank you for completing our survey. Your time and feedback will be very valuable in our continuing efforts to provide superior quality products and services.

 

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